FAQ
What is Lasercut?
We are a Malaysia based company selling quality CO2 laser engravers, as well as laser parts, accessories, software, and more! We strive to provide excellent Malaysian based technical support.
Where is Lasercut.my Laser located?
Our showroom are located in Puncak Jalil, Selangor
If you would like to see our machines in person, check out our Contact Us page or talk to Our Sales Person here.
Which machine should I get?
Finding the right Lasercut.my machine can be often overwhelming. We get it!
With so many wattages, bed sizes, focus types, and other components, the options seem endless.
Check out our article in Software & Support for an in-depth overview on our different machine options and what to looks for.
Are laser engravers safe?
The CO2 laser beam is safe with necessary precautions. However, the fiber laser beam requires extra safety measures including specialized laser eyewear.
Is setting up a laser engraver easy?
Here at Lasercut.my, our machines prioritize ease of use. That being said, we provide an instruction manual and user-friendly controls, as well as Malaysian based technical support for additional assistance.
Can the machine be tilted for transport or storage?
Yes, it can! We recommend to take out the non-fixed parts in the machine or fix them before transporting.
Can the machine work offline?
Yes! You only need to be online to download software, but, after that, you can operate the software and machines without the internet.
What speed and power settings should I use for different materials?
The speed and power settings would vary depending on the machine you have and the material you are working with.
What materials are not suitable for laser engraving?
Materials that should not be laser engraved with our machines are leather containing chromium, polyvinyl chloride, polyvinyl butyral. Polytetrafluoroethylene, beryllium oxide, and any materials containing halogens, epoxy, or phenolic resins.
Where do I find replacement parts, software and manuals specific to my laser?
In the product listing for each item, we have links available that will lead you to the correct page for your machine.
Do you offer a warranty on products?
Yes, we do! We currently offer a 6months to 1-year warranty on all machines, machine parts, and hardware.
We offer a 2-month warranty on laser tubes and power supplies of 70W and up, 6-month warranty on laser tubes and power supplies 40W—60W.
You can find more warranty information on the listing for each product.